The Air Tel Direct Quick Guide can help you find all
the answers to your calling card quesions.
Check out the simple Q & A below to find the answers you
need. As always you can contact support for more information
at: 1 800 729 9518
Q: How do I search for a calling card?
Finding and purchasing a calling card on the Air Tel Direct site is simple, fast and easy! Unlike other sites that make you try to find and choose a card from 100's of different suppliers Air Tel Direct provides you the an eay one stop shop.
Simple visit our card cartegory page here and choose the amount for the card you would like.
Q: How do I buy a card?
To get your Air Tel Direct calling card simply choose the card amount you would like from our calling cad selection page and hit the check out button. From there you will be taken into our secure check out process where you can enter in your billing inforamtion and choose the number you would like the card applied to.
Q: How do I login to my account?
If you already have an account with Air Tel Direct go to our customer login area here. To enter your customer area use the email and password that was sent to you when you placed your order.
If you have forgotten your password please go here and enter your email and we will send it to you.
Q: What is Pinless Calling Card Dialing?
Pinless calling card dialing allows you to apply the card to any number you would like. When you make a call the toll free connection line at 866 877 2779 from the PINLESS Phone number you enter in during check out you do not have to entera 10 digit PIN. If you are away from this phone no worries we give you a 10 digit PIN that you can use from anywhere.
Q: How do I contact Customer Service?
You can reach customer service 24 hours a day / 7 Days a week at: 1 800 729 9518
Q: How do I create an account?
When you purchase your calling card an account will automatically be created for you on the Air Tel Direct site and your card will automatically be activiated. We make the process simple, fast and easy!
Q: How do I use my calling card?
If you are on the phone that you entered when you placed your order you do not have to take any special steps in using your card. Simply pick up your phone and dial away.
If you are need to use your card from another phone that was not entered during your order please contact customer service at: 1 800 729 9518
Q: Where can I find my order history?
If you would like to view your order history you can login to your Air Tel Direct online account here.
If you have forgotten your password please go here and enter your email and we will send it to you.
Q: · Is it secure to buy online?
Air Tel Direct uses the lastest in internet security to protect you and your information. Our check it secured by 128bit Encryption.
Q:Refunds
If you need to inquire about a refund please go here and submit an email to our support team.
Q: Problems with Card
If you are having any problems with your card or dialing please feel free to contact support at: 1 800 729 9518
